Building a Successful Product Support Strategy

The Shifting Market for Construction Equipment Service

Completed in August 2001, MacKay & Company completed this comprehensive study investigating, in detail, the construction equipment service market. It was the first benchmark evaluation taken of the equipment service labor market. Twenty service activities for nine types of construction equipment were included in the study.

This study provides detail in many areas of the construction equipment service market such as:

• Parts Distribution Implications
• Machine Populations
• End User Service Practices
• Product Service Patterns
• Service Provider Profiles
• Trends
• Outlook

To learn more about this benchmark study or to purchase a copy of the report, please contact us at 630.916.6110 or email .