2007 Truck and Trailer Service Study

In 2003, MacKay & Company completed the first update of its comprehensive 1997 study of the medium and heavy duty truck and trailer service market.

In 2007, MacKay & Company conducted an extensive update to the 2003 Report. Overall, 21,000 operators of medium and heavy duty trucks and trailers were reviewed to provide the necessary research background for this study. These operators are responsible for the repair and maintenance of more than 1.8 million pieces of medium and heavy duty power units and trailers today.

With the current universe of eight million units requiring some type of maintenance and service, this report examines the service labor market by vocation, by provider and by type of service work. Additionally, the report highlights service shop practices, warranty service and contract maintenance.

A thorough examination of the service outsourcing practices between 1997 and 2011 providing detail on twenty (20) specific service activities, fourteen (14) for power units and six (6) for trailers.

A few report highlights include:

• For most of the surveyed components, truck operators currently outsourcing less than half of a specific task will drive the shift to more outsourcing. These operators have already made the decision to outsource some service work and are apparently comfortable with increasing it.
  
  
• Truck dealers and other outside service providers are unable to provide competitive availability, turnaround time, quality of service work and cost that truck operators desire. The operating truck universe has expanded much more rapidly than the capacity and ability of dealers and others to provide the service that operators desire.
  
  
• In the decade since 1997, truck service providers have left 163 million service labor hours and $13 billion of service revenue in the hands of their customers.

To obtain a copy of this 418 page report and learn all the intricate details of the truck and trailer service market, please contact John Blodgett, sales & marketing manager, at 630-916-6110 or email john.blodgett@mackayco.com.