Service Study

2019 Medium and Heavy Duty Truck and Trailer U.S. Service Study

This study answers these questions:

  • Where are the vehicles being serviced?

  • How large is the service opportunity?

  • What frequency are the vehicles being serviced and why?

  • Have trailer service needs shifted over the past several years?

  • What can component suppliers do to support the service channels?

  • What is the quality of service being performed?

  • What do service providers need to know to survive and compete?

  • What is shifting/changing and what impact will that have?

  • And, AS A Study participant, YOU will have the opportunity to add topics pertinent to YOUR business.

MacKay & Company studies and analyzes survey responses from those that turn the wrench to provide data driven answers down to the component level to help our clients. The aspects of the data results include not only component based service practices but also service practices such as Paint & Body and Tire Mounting/Dismounting.


Deliverables: (online interface for your custom data analysis), PDF Report

Updates: U.S. 2007, 2011, 2015, 2019